What if I don’t have a pre-owned item to bring?

If you don’t have anything to bring, totally fine. We always have a selection of secondhand items onsite to purchase between £10-20. If you have a few things in mind but can’t exactly decide bring a few options and our designer will consult with you to help pick what is best.

I have a design in mind that’s not on the menu, is that okay?

Yes, love the creativity! When signing up make sure to select “custom” when asked what design from the menu you would like. If you already have an idea of what you want to make out of it please include that on the intake form so the team is the most prepared.

Do you do group bookings?

We do, a Newless event is a awesome event for a birthday, hen party or corporate event. We can set up in your own space or have you come to one of our partner locations. To enquire fill out the form on our contact page and add some detail about your prospective event, or just email hello@newless.co.uk.

How does pricing work?

Every Newless appointment is just £90 (incl. VAT) and lasts 90 minutes. In that time period you can make as many adjustments and add as many details as you like. At the start of your appointment your designer will map out the finished product based on your starting garment and any creative input you have. If it is a simple design they may suggest adding an accessory, embellishment, etc.

What should I wear to the appointment?

There will always be a private space to change, but we suggest coming in undergarments you are comfortable being seen in. This will also make checking the size and fit throughout the process much easier. Any tight fitting clothing like tank tops, bike shorts, sports bras, etc. work as well. Don’t worry, if you forget you can always pop-out to change.

Is there food and beverage available to purchase?

The short answer - it depends! Since Newless pops up across in venues across the city, it depends on the capability of the venue. We will notify you in advance of the capabilities of the venue, but we promise to always have complimentary refreshments on site.

What is your return policy?

Since Newless is primarily a service, we cannot accept any returns.

What if I don’t like my item?

Since Newless is a collaborative experience you and your designer will agree on a design at the outset of the appointment and stay in communication throughout the process. If at any point you are not happy with the direction of the look, please let them know. We understand this may feel awkward, but we promise they don’t care! They are professionals are most happy when you are happy. If at the end of the appointment you are really unhappy please let the supervisor onsite know or email hello@newless.co.uk. We will explore ways to rectify it such as an adjustment session, a complimentary visit to the next studio or a partial/full refund.